Questions to Ask When Visiting a Community

Questions to ask when visiting a community

What Types of Care Levels Do You Offer?

Costs

  • Is there an entrance fee?
  • How much?
  • What is the daily / weekly / monthly fee?
  • What is included in the daily / weekly / monthly fee?
  • What services are provided at additional costs?
  • Do you have a volunteer program?

Payment Methods Accepted

  • Private Pay
  • Private Insurance
  • Long-Term Care Insurance
  • Medicare
  • Medicaid
  • Other

Activities:

  • Do you have an activity program?
  • Do you have an activities director?
  • Is family encouraged to participate?
  • Are the activities posted?
  • Is there a common area with a TV?
  • Is there a beauty / barber shop onsite?

People:

  • Is there staff around?
  • Is the staff friendly and helpful?
  • Is the staff accessible to residents and their families?
  • Is there someone available 24 hours a day?

Food/Meals:

  • Do you offer snacks?
  • Do you provide help with eating and dietary needs?
  • Are residents given a second helping if requested?
  • Is the dining area clean and well-furnished?
  • Ask the current residents if they enjoy their meals.

Additionally:

  • Emergency procedures?
  • Staff response time?
  • Evacuation procedures?
  • Is there a convenient location for family members to be a part of the resident’s care?
  • Do the residents have access to an emergency pull cord system?
  • Is there a controlled entry system?
  • Does the facility look generally clean?
  • Is it free of unpleasant odors?
  • Do the residents appear happy with their environment?
  • Do they provide scheduled transportation for shopping, banking, doctor’s visits, etc.?

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