Questions to Ask When Visiting a Community

• Independent Living
• Assisted Living
• Memory Care
• Skilled Nursing Care
• Residential Care Homes
• Continuing Care (CCRC)
• Long-Term Care
• Respite Care
• Rehabilitation Care
• Physical Therapy
• Speech Therapy
• Occupational Therapy
• Respiratory Therapy

Costs

• Is there an entrance fee?
• How much?
• What is the daily / weekly / monthly fee?
• What is included in the daily / weekly / monthly fee?
• What services are provided at additional costs?
• Do you have a volunteer program?

Payment Methods Accepted

• Private Pay
• Private Insurance
• Long-Term Care Insurance
• Medicare
• Medicaid
• Other

Activities:

• Do you have an activity program?
• Do you have an activities director?
• Is family encouraged to participate?
• Are the activities posted?
• Is there a common area with a TV?
• Is there a beauty / barber shop onsite?

People:

• Is there staff around?
• Is the staff friendly and helpful?
• Is the staff accessible to residents and their families?
• Is there someone available 24 hours a day?

Food/Meals:

• Do you offer snacks?
• Do you provide help with eating and dietary needs?
• Are residents given a second helping if requested?
• Is the dining area clean and well-furnished?
• Ask the current residents if they enjoy their meals.

Additionally:

• Emergency procedures?
• Staff response time?
• Evacuation procedures?
• Is there a convenient location for family members to be a part of the resident’s care?
• Do the residents have access to an emergency pull cord system?
• Is there a controlled entry system?
• Does the facility look generally clean?
• Is it free of unpleasant odors?
• Do the residents appear happy with their environment?
• Do they provide scheduled transportation for shopping, banking, doctor’s visits, etc.?

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